This page describes troubleshooting methods for common errors you may encounter while using Cloud Storage See the Google Cloud Status Dashboard for information about regional or global incidents affecting Google Cloud services such as Cloud Storage ## Logging raw requests When using tools such as gcloud or the Cloud Storage client libraries, much of the request and response information is handled by the tool. However, it is sometimes useful to see details to aid in troubleshooting. Use the following instructions to return request and response headers for your tool: Console Viewing request and response information depends on the browser you're using to access the Google Cloud console. For the Google Chrome browser: Click Chrome's main menubutton ( ) Select More Tools Click Developer Tools In the pane that appears, click the Networktab Command line gcloud Use global debugging flags in your request. For example: gcloud storage ls gsmy-bucket/my-object --log-http --verbosity=debug gsutil Use the global -D flag in your request. For example: gsutil -D ls gsmy-bucket/my-object Client libraries C++ Set the environment variable CLOUD_STORAGE_ENABLE_TRACING=httpto get the full HTTP traffic Set the environment variable CLOUD_STORAGE_ENABLE_CLOG=yes to get logging of each RPC C# Add a logger via ApplicationContext.RegisterLogger, and set logging options on the HttpClient message handler. For more information, see the FAQ entry Go Set the environment variable GODEBUG=http2debug=1. For more information, see the Go package net/http If you want to log the request body as well, use a custom HTTP client Java Create a file named "logging.properties" with the following contents: # Properties file which configures the operation of the JDK logging facility. # The system will look for this config file to be specified as a system property: # -Djava.util.logging.config.fileproject_loc:googleplus-simple-cmdline-sample}/logging.properties # Set up the console handler (uncomment "level" to show more fine-grained messages) handlers = java.util.logging.ConsoleHandler java.util.logging.ConsoleHandler.level = CONFIG # Set up logging of HTTP requests and responses (uncomment "level" to show) com.google.api.client.http.level = CONFIG Use logging.properties with Maven mvn -Djava.util.logging.config.file=path/to/logging.properties insert_command For more information, see Pluggable HTTP Transport Node.js Set the environment variable NODE_DEBUG=https before calling the Node script PHP Provide your own HTTP handler to the client using httpHandler and set up middleware to log the request and response Python Use the logging module. For example: import logging import http.client logging.basicConfig(level=logging.DEBUG) http.client.HTTPConnection.debuglevel=5 Ruby At the top of your .rb file after require "google/cloud/storage", add the following: ruby Google::Apis.logger.level = Logger::DEBUG ## Error codes The following are common HTTP status codes you may encounter 301: Moved Permanently **Issue I'm setting up a static website, and accessing a directory path returns an empty object and a 301 HTTP response code **Solution If your browser downloads a zero byte object and you get a 301 HTTP response code when accessing a directory, such as httpwww.example.com/dir/, your bucket most likely contains an empty object of that name. To check that this is the case and fix the issue: - In the Google Cloud console, go to the Cloud Storage Bucketspage - Click the Activate Cloud Shellbutton at the top of the Google Cloud console - Run gcloud storage ls --recursive gswww.example.com/dir/. If the output includes httpwww.example.com/dir/, you have an empty object at that location - Remove the empty object with the command: gcloud storage rm gswww.example.com/dir/ You can now access httpwww.example.com/dir/ and have it return that directory's index.html file instead of the empty object 400: Bad Request **Issue While performing a resumable upload, I received this error and the message Failed to parse Content-Range header **Solution The value you used in your Content-Range header is invalid. For example, Content-Range:is invalid and instead should be specified as Content-Range: bytesIf you receive this error, your current resumable upload is no longer active, and you must start a new resumable upload 401: Unauthorized **Issue Requests to a public bucket directly, or via Cloud CDN, are failing with a HTTP 401: Unauthorized and an Authentication Required response **Solution Check that your client, or any intermediate proxy, is not adding an Authorization header to requests to Cloud Storage. Any request with an Authorization header, even if empty, is validated as if it were an authentication attempt 403: Account Disabled **Issue I tried to create a bucket but got a 403 Account Disabled error **Solution This error indicates that you have not yet turned on billing for the associated project. For steps for enabling billing, see Enable billing for a project If billing is turned on and you continue to receive this error message, you can reach out to support with your project ID and a description of your problem 403: Forbidden **Issue I should have permission to access a certain bucket or object, but when I attempt to do so, I get a 403 - Forbidden error with a message that is similar to: [email protected] does not have storage.objects.get access to the Google Cloud Storage object **Solution You are missing a IAM permission for the bucket or object that is required to complete the request. If you expect to be able to make the request but cannot, perform the following checks: Is the grantee referenced in the error message the one you expected? If the error message refers to an unexpected email address or to "Anonymous caller", then your request is not using the credentials you intended. This could be because the tool you are using to make the request was set up with the credentials from another alias or entity, or it could be because the request is being made on your behalf by a service account Is the permission referenced in the error message one thought you needed? If the permission is unexpected, it's likely because the tool you're using requires additional access in order to complete your request. For example, in order to bulk delete objects in a bucket, gcloudmust first construct a list of objects in the bucket to delete. This portion of the bulk delete action requires the storage.objects.listpermission, which might be surprising, given that the goal is object deletion, which normally requires only the storage.objects.deletepermission. If this is the cause of your error message, make sure you're granted IAM roles that have the additional necessary permissions Are you granted the IAM role on the intended resource or parent resource? For example, if you're granted the Storage Object Viewerrole for a project and you're trying to download an object, make sure the object is in a bucket that's in the project; you might inadvertently have the Storage Object Viewerpermission for a different project 403: Forbidden **Issue I am downloading my content from storage.cloud.google.com, and I receive a 403: Forbidden error when I use the browser to navigate to the object using the URL: httpsstorage.cloud.google.com/ BUCKET_NAME/ OBJECT_NAME **Solution Using storage.cloud.google.com to download objects is known as authenticated browser downloads, which uses cookie-based authentication If you have configured Data Access audit logs in Cloud Audit Logs to track access to objects, one of the restrictions of that feature is that authenticated browser downloads cannot be used to download a tracked object, unless the object isreadable. Attempting to use an authenticated browser download for non-public objects results in a 403 response. This restriction exists to prevent phishing for Google IDs, which are used for cookie-based authentication To avoid this issue, do one of the following: - Use direct API calls, which support unauthenticated downloads, instead of using authenticated browser downloads - Disable the Cloud Storage Data Access audit logs that are tracking access to the affected objects. Be aware that Data Access audit logs are set at or above the project level and can be enabled simultaneously at multiple levels - Set exemptions to exclude specific users from Data Access audit log tracking, which allows those users to perform authenticated browser downloads - Make affected objectsreadable, by granting read permission to either allUsersor allAuthenticatedUsers. Data Access audit logs do not record access to public objects 409: Conflict **Issue I tried to create a bucket but received the following error: 409 Conflict. Sorry, that name is not available. Please try a different one **Solution The bucket name you tried to use (e.g gscats or gsdogs) is already taken. Cloud Storage has a global namespace so you may not name a bucket with the same name as an existing bucket. Choose a name that is not being used 429: Too Many Requests **Issue My requests are being rejected with a 429 Too Many Requests error **Solution You are hitting a limit to the number of requests Cloud Storage allows for a given resource. See the Cloud Storage quotas for a discussion of limits in Cloud Storage. If your workload consists of 1000's of requests per second to a bucket, see Request rate and access distribution guidelines for a discussion of best practices, including ramping up your workload gradually and avoiding sequential filenames ## Diagnosing Google Cloud console errors **Issue When using the Google Cloud console to perform an operation, I get a generic error message. For example, I see an error message when trying to delete a bucket, but I don't see details for why the operation failed. **Solution Use the Google Cloud console's notifications to see detailed information about the failed operation: Click the Notificationsbutton in the Google Cloud console header A dropdown displays the most recent operations performed by the Google Cloud console Click the item you want to find out more about A page opens up and displays detailed information about the operation Click on each row to expand the detailed error information Below is an example of error information for a failed bucket deletion operation, which explains that a bucket retention policy prevented the deletion of the bucket ## Static website errors The following are common issues that you may encounter when setting up a bucket to host a static website HTTPS serving **Issue I want to serve my content over HTTPS without using a load balancer. **Solution You can serve static content through HTTPS using direct URIs such as httpsstorage.googleapis.com/my-bucket/my-object. For other options to serve your content through a custom domain over SSL, you can: - Use a third-party Content Delivery Network with Cloud Storage - Serve your static website content from Firebase Hosting instead of Cloud Storage Domain verification **Issue I can't verify my domain. **Solution Normally, the verification process in Search Console directs you to upload a file to your domain, but you may not have a way to do this without first having an associated bucket, which you can only create *after* you have performed domain verification In this case, verify ownership using the **Domain name provider** verification method. See Ownership verification for steps to accomplish this. This verification can be done before the bucket is created Inaccessible page **Issue I get an Access denied error message for a web page served by my website **Solution Check that the object is shared. If it is not, see Making Data Public for instructions on how to do this If you previously uploaded and shared an object, but then upload a new version of it, then you must reshare the object. This is because the public permission is replaced with the new upload Permission update failed **Issue I get an error when I attempt to make my data public. **Solution Make sure that you have the setIamPolicy permission for your object or bucket. This permission is granted, for example, in the Storage Admin role. If you have the setIamPolicy permission and you still get an error, your bucket might be subject to public access prevention, which does not allow access to allUsers or allAuthenticatedUsers. Public access prevention might be set on the bucket directly, or it might be enforced through an organization policy that is set at a higher level Content download **Issue I am prompted to download my page's content, instead of being able to view it in my browser. **Solution If you specify a MainPageSuffix as an object that does not have a web content type, then instead of serving the page, site visitors are prompted to download the content. To resolve this issue, update the content-type metadata entry to a suitable value, such as text/html. See Editing object metadata for instructions on how to do this ## Latency The following are common latency issues you might encounter. In addition, the Google Cloud Status Dashboard provides information about regional or global incidents affecting Google Cloud services such as Cloud Storage Upload or download latency **Issue I'm seeing increased latency when uploading or downloading. **Solution Use the gsutil perfdiag command to run performance diagnostics from the affected environment. Consider the following common causes of upload and download latency: CPU or memory constraints: The affected environment's operating system should have tooling to measure local resource consumption such as CPU usage and memory usage Disk IO constraints: As part of the gsutil perfdiagcommand, use the rthru_fileand wthru_filetests to gauge the performance impact caused by local disk IO Geographical distance: Performance can be impacted by the physical separation of your Cloud Storage bucket and affected environment, particularly in cross-continental cases. Testing with a bucket located in the same region as your affected environment can identify the extent to which geographic separation is contributing to your latency - If applicable, the affected environment's DNS resolver should use the EDNS(0) protocol so that requests from the environment are routed through an appropriate Google Front End CLI or client library latency **Issue I'm seeing increased latency when accessing Cloud Storage with gcloud storage, gsutil, or one of the client libraries **Solution The CLIs and the client libraries automatically retry requests when it's useful to do so, and this behavior can effectively increase latency as seen from the end user. Use the Cloud Monitoring metric storage.googleapis.com/api/request_count to see if Cloud Storage is consistenty serving a retryable response code, such as 429 or 5xx ## Proxy servers **Issue I'm connecting through a proxy server. What do I need to do? **Solution To access Cloud Storage through a proxy server, you must allow access to these domains: accounts.google.comfor creating OAuth2 authentication tokens via gsutil config oauth2.googleapis.comfor performing OAuth2 token exchanges *.googleapis.comfor storage requests If your proxy server or security policy doesn't support whitelisting by domain and instead requires whitelisting by IP network block, we strongly recommend that you configure your proxy server for all Google IP address ranges. You can find the address ranges by querying WHOIS data at ARIN. As a best practice, you should periodically review your proxy settings to ensure they match Google's IP addresses We do not recommend configuring your proxy with individual IP addresses you obtain from one-time lookups of oauth2.googleapis.com and storage.googleapis.com. Because Google services are exposed via DNS names that map to a large number of IP addresses that can change over time, configuring your proxy based on a one-time lookup may lead to failures to connect to Cloud Storage If your requests are being routed through a proxy server, you may need to check with your network administrator to ensure that the Authorization header containing your credentials is not stripped out by the proxy. Without the Authorization header, your requests are rejected and you receive a MissingSecurityHeader error ## What's next - Learn about your support options - Find answers to additional questions in the Cloud Storage FAQ - Explore how Error Reporting can help you identify and understand your Cloud Storage errors.